Visa as customer service
As a member of GCAS Operations, you will provide global assistance to cardholders and financial institutions via voice, email or chat. You will evaluate each call and determine the best course of action to complete a request. Your duties include answering general questions regarding multiple programs, providing information about benefits, transferring customers to their issuing bank for specific account information, and responding to lost or stolen cards. You will also support cardholders that use Visa online by resetting passwords and providing other services. Visa is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, national origin, gender, sexual orientation, disability or veteran status. Read our EEO Policy.
With an increasingly demanding and oftentimes unsatisfied customer base, many companies have shifted expectations surrounding their customer service. While speedy resolution is still key, customers are also looking for empathy and a willingness to bend the rules in some situations. Using tools like Userpilot, you can create a customer service strategy that is designed to meet these new expectations and increase overall customer satisfaction and retention.
Max customer service is available via phone, email, and live chat. The company’s website has an FAQ section where customers can find answers to common questions and concerns. Customers can also access support through the company’s Twitter and Facebook pages. The company offers a free trial of Max so that customers can try the service before committing to a monthly subscription. The trial period lasts 30 days, after which the service automatically renews unless the customer cancels it before the billing cycle begins.
*Visa’s Zero Liability Policy does not protect against unauthorized transactions on commercial cards, anonymous prepaid card accounts, and certain other prepaid cards or transactions not processed by Visa. ויזה כאל שירות לקוחות